This privacy policy outlines how we use the personal data we collect from you when you visit our website.
St. Patrick’s Festival is a registered charity, charity number CHY 11729 and is a company limited by guarantee, not having a share capital. The principal aim of St. Patrick’s Festival, since its inauguration, is to develop a major annual international festival around Ireland’s national holiday.
Topics
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- How your Personal Data is kept Confidential
- Marketing
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- How to contact us
- How to contact the appropriate authorities
- Changes to our privacy policy
What data do we collect?
When you visit our website you can do so without submitting any personal data. However, if you wish to receive our newsletter, book tickets, purchase merchandise, or join our volunteer programme, you will be asked to register with us.
This involves submitting the following:
- Name
- Address
- Phone number
- Email address
- Credit card details (when applicable)
When applying for access to our Wheelchair Accessibility Areas or our Priority Viewing Area you will be asked to provide the following information:
- Name
- Address
- Phone number
- Email address
- Details of Disability/Condition
- Emergency contact name and telephone number
When you sign up for our newsletter via our website, your name and email address is stored on Mailchimp. When you sign up or purchase anything else, your information will be stored by our ticketing partner, Ticketsolve and is used to process your order and to provide you with the purchase/service you have requested.
Ticketsolve acts as a data processor on behalf of St. Patrick’s Festival.
If you have provided credit card details, these will only be used for the purpose of handling an individual booking or order. When you book tickets, data is shared between Realex (payment gateway) and Ticketsolve (ticketing platform) in order to process the transaction.
You will also be asked if you wish to receive information from St. Patrick’s Festival. If you choose to receive information from us, your data will be shared with Mailchimp (our email partner). Your decision to have further communications from us is recorded and adhered to. You can change your preference for communication with St. Patrick’s Festival at any point which will be recorded immediately.
Your record on our database system holds the contact details you submitted to us, transactions you’ve made, a record of communications we would have sent to you, and whether or not you have given us permission to contact you. If you would prefer to have your booking history removed from our database, please email info@stpatricksfestival.ie and we will remove it immediately. You can also unsubscribe from receiving mailings you receive from us by clicking ‘unsubscribe’ at the bottom of the email.
St. Patrick’s Festival, Ticketsolve, Mailchimp and Realex have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.
For more information, please see their privacy notices below
Your data is collected in the following ways with your consent:
When you purchase a ticket (or tickets) or buy merchandise online, by phone or in person from St. Patrick’s Festival Box Office, your name, address, email and contact number will be stored on our Box Office system, Ticketsolve. Please be assured that we do not share your personal details with any other company without your consent.
When you sign up for our e-newsletter, your name, address, email and contact number will be stored.
If you contact us to let us know you want to receive information from St. Patrick’s Festival about upcoming events your name, address, email and contact number will be stored.
Collecting data on our customers informs us on how best to communicate with you and inform you about events. It assists us to present information and special offers regarding St. Patrick’s Festival that we deem may be of interest to you based on your transaction history. This information helps us understand more about who our audiences are and what their preferences may be. This information helps us make decisions around the conduct of our business.
St. Patrick’s Festival securely stores your data
Please see below for the length of time that St. Patrick’s Festival and its third-party service providers Ticketsolve and Mailchimp retain your data.
Customer Data
Customer Data on Ticketsolve – Removed after 3 years of inactivity
Customer Data on Mailchimp – Removed after 3 years of inactivity
Personnel
Financial/accounts records – 7 years
Audit reports/End of year financial statements – 7 years
Tax records – 7 years
Health & Safety records – 10 years
Staff records – 7 years (after termination of employment)
Recruitment (records and interview notes from unsuccessful applicants) – 12 months
We have measures in place that limit the access to your information. Only the employees who need to come into contact with that data, to provide products and services to you, will do so. Our database system has strict security measures in place and all activity on your record is password protected.
If you have agreed to receive marketing material via our newsletter you may opt out at any stage.If you no longer wish to be contacted for marketing purposes, please unsubscribe here.
What are your data protection rights?
St. Patrick’s Festival would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following
You have the right to request copies of your personal data from St. Patrick’s Festival.
You have the right to request that St. Patrick’s Festival correct any information you believe is inaccurate. You also have the right to request that St. Patrick’s Festival complete information you believe is incomplete.
You have the right to request that St. Patrick’s Festival erase your personal data, under certain conditions.
You have the right to request that St. Patrick’s Festival restrict the processing of your personal data, under certain conditions.
You have the right to object to St. Patrick’s Festival’s processing of your personal data, under certain conditions.
You have the right to request that St. Patrick’s Festival transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. There will be no charge for any reasonable ‘Subject Access Requests’. If you would like to exercise any of these rights, please contact us at:
Email us
info@stpatricksfestival.ie
Call us
01 6040090
Or write to us
St. Patrick's Festival
Unit 1, Blackhall Green,
Blackhall Place,
Dublin 7,
D07 NY07
What are cookies?
Cookies are text files placed on your computer or mobile device to collect standard Internet log information and visitor behavior information. For further information, visit the all about cookies website.
Cookies allow a site to know if your computer or device has visited that site before. Cookies can then be used to help understand how the site is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience.
How do we use cookies?
We want to process as little personal information as possible when you use our website.
That's why we've chosen Fathom Analytics for our website analytics, which doesn't use cookies and complies with the GDPR, ePrivacy (including PECR), COPPA and CCPA.
Using this privacy-friendly website analytics software, your IP address is only briefly processed, and we (running this website) have no way of identifying you. As per the CCPA, your personal information is de-identified. You can read more about this on Fathom Analytics' website.
The purpose of us using this software is to understand our website traffic in the most privacy-friendly way possible so that we can continually improve our website and business. The lawful basis as per the GDPR is "Article 6(1)(f); where our legitimate interests are to improve our website and business continually."
As per the explanation, no personal data is stored over time.
How to manage cookies
You can set your browser not to accept cookies, and https://allaboutcookies.org/ tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The St. Patrick’s Festival website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
How to contact us
If you have any questions about St. Patrick’s Festival’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us
info@stpatricksfestival.ie
Call us
01 6040090
Or write to us
St. Patrick's Festival
Unit 1, Blackhall Green,
Blackhall Place,
Dublin 7,
D07 NY07
Should you wish to report a complaint or if you feel that St. Patrick’s Festival has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office at info@oic.ie.
St. Patrick’s Festival keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4 October 2023.